Allow Telegram users to connect with your operators

Allow Telegram users to connect with your operators

SalesIQ now provides an easy way for your visitors to engage with your operators. This integration helps your visitor to instantly connect with SalesIQ operators via Telegram messenger without having to navigate to your website to initiate a chat.

Telegram users can discover your business using the telegram search and initiate conversations right away. SalesIQ admins can create multiple telegram bots and associate them to the desired brand and departments to keep your support chats organized.

What is Telegram bot

Telegram Bot is a bridge that connects your telegram account with your visitors. Each telegram bot created can be associated with a brand and department. 

Note
Telegram bot is not connected with Zobot or Answerbot in SalesIQ. 


Benefits for operators:

  • Operators can reopen missed conversations and respond to visitors within the time window specified in the channel settings.
  • You can push new visitors data from Telegram to Zoho CRM, support and manage tickets using Zoho Desk and enroll visitors in campaigns using Zoho Campaigns.
  • Admins can set filters to filter out telegram chats for quick analysis.
  • Single dashboard for operators to manage chats from telegram, website, SDK, and more.

Benefits for customers:

  • Convenient communication channel, visitors can connect instantly with SalesIQ operators for help without logging in or accessing the website.
  • Visitors can contact via Telegram channel without revealing their personal mobile number and vice-versa.
  • All chats are securely stored in the telegram chat and can view referred anytime.

Quick tips:

  • Visitors and operators can communicate via voice notes and share images.
  • Add Telegram chat link on your website or create QR codes to enable visitors to connect with you easily.
For more details, check out our help guide here

Regards,
Naveen

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