Comparison to GoToAssist by Citrix Online
Hi,
We currently use GoToAssist on a corporate account of 26 users and are interested in switching to Zoho Meeting. We have a couple of features available in GoToAssist that we are unsure if are available in Meeting.
For example do you support the following:
One-Click Session Start Save time by starting your support sessions in just one click.
FastSupport Entry Site Seamlessly transition from a phone call to an online support session by directing your customer to our FastSupport.com site and providing a 9-digit Support Key.
Remote Control With your customer’s permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.
File Transfer Instantly exchange files and folders with your customers.
Remote Diagnostics Get your customer’s system information in a single mouse click.
Support without Interruption Log in as administrator or reboot and reconnect to the support session in progress.
Multiple Sessions
and True Color Simultaneously support up to eight customers at a time. Plus, see screens in full 24-bit color.
Mac Support Provide live remote support to both PC and Mac users – from either a PC or a Mac computer. (Some features not available.)
Unattended Remote Support Work while your clients are away from their computers by pre-installing Unattended Support.
Please comment on each one.
Thanks,
Matt Brown
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
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