I have a lead who has a phone number, specifically the main number to his office.
On my "open leads" this number is shown.
But, when I get a better number for him (like his personal cell) it will still show the less important number.
Is there a way for to, on my "open leads" view to show the "best number" which is derived from the list of all phone numbers I have for the lead?
Cases BestNumber:
Only one number : BestNumber = that number.
Phone & Mobile : BestNumber = the mobile number, obviously a preferred contact.
Told by client to use phone instead of mobile : BestNumber = 'Phone' selected manually from a drop down list.