Configure separate sender email addresses for staff and customer notifications

Configure separate sender email addresses for staff and customer notifications

Hello everyone!


We have made an enhancement to improve your scheduling experience. You can now configure sender email addresses separately for staff and customer email notifications.


It may be a good idea to CC a Super Admin on staff emails, but not on customer emails. In fact, there are a number of different reasons to have separate options for staff and customer notifications. Now, you can set these options. Here's how:


Go to Services on the menu panel, and click the required service. Choose Service Notifications. You should see the sender email setup has been moved below the For Staff and For Customers tabs. This lets you set Sender, CC, and Reply To email addresses differently for staff and customers. Click Change.



A pop-up will appear in which you can set any of the below four email addresses.

  1. Super Admin email address`

  2. Business email address

  3. Workspace email address

  4. Allocated staff member's email address




This option is also available under Workspace Notifications.


Note : Only users who have a Premium plan with Zoho Bookings can customize the sender email.


To learn more, refer these help articles:

Service Notifications

Workspace Notifications


We hope you find this update helpful!


Kind regards

The Bookings Team





                  Zoho Marketing Automation

                    Zoho SalesIQ Resources

                          • Sticky Posts

                          • Complete walk-through of Zoho Bookings (video)

                            Save time for both you and your customers. Use Zoho Bookings, the appointment scheduling app from Zoho, to free yourself from email and paper-based scheduling. Zoho Bookings can give you a common calendar by syncing multiple calendars, including yours and your staff's. Your customers can book a time convenient for them, and pay for services, through your website or the customizable webpage features available in Zoho Bookings. They'll also get emails reminding them about their appointments and any
                          • New Features: Service Availability and staff booking page themes!

                            Dear All,  Want a dedicated schedule for your one-on-one services? How would it feel to have one-on-one services open for consultations only during certain times? You need a superpower to make that happen and we give it to you - Service Availability is
                          • Announcing: custom color palette + free workshop

                            Hello everyone, We're excited to share new feature in Zoho Bookings—a color palette within booking page themes. You'll find this option under Manage Bookings > Workspaces > Booking Page Themes. You can customize the color of every element in your booking page and even alter the transparency of your background image. Please note that this is a paid feature included in the Basic and Premium plans. At the moment, it's available only under the Modern Web theme. This means you can create billions (7,
                          • Zoho Bookings has a new pricing - Pay per user

                            Dear customers, Businesses around the world use Zoho Bookings. Customers have booked 1.5 million appointments and over 200K online meetings using Bookings. We are only set to cross more milestones, thanks to your support. We are excited to introduce to
                          • Zoho Bookings outage on 30th June in the US data center

                            Dear customers, While we profusely thank you for your patience when we were busy identifying the issue that caused the outage in our US data center, we sincerely apologize for the trouble it has caused you. It was unfortunate but the events that triggered

                          Manage your brands on social media

                            Zoho Pagesense Resources

                                  Zoho TeamInbox Resources

                                    Zoho DataPrep Resources

                                      Zoho CRM Plus Resources

                                        Zoho Books Resources

                                          Zoho Subscriptions Resources

                                            Zoho Desk Resources

                                              Zoho Projects Resources

                                                Zoho Sprints Resources

                                                  Qntrl Resources

                                                    Zoho Creator Resources

                                                      Zoho WorkDrive Resources

                                                        Zoho Campaigns Resources

                                                          Zoho CRM Resources

                                                          • CRM Community Learning Series

                                                            CRM Community Learning Series

                                                          • Tips


                                                          • Functions


                                                          • Meetups


                                                          • Kbase


                                                          • Resources


                                                          • Digest


                                                          • CRM Marketplace

                                                            CRM Marketplace

                                                          • MVP Corner

                                                            MVP Corner

                                                          • Word of the Day

                                                            Word of the Day

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now