I am this very same problem with ZOHO and Twilio. I tried all I could with them and still nothing is resolved, ludicrous! All I get is ZOHO blaming Twilio and Twilio blaming ZOHO. Quite frankly, ZOHO, you are terrible at keeping your system functioning properly. I am at my whits end with you guys for you keep sending me information about making payments to keep subscription when, because of you, my company continues to lose money daily!
I am sure I'm not the only one who is frustrated with you guys. If I cant have this fixed then it makes no sense pay you people and I am certainly not recommending you to anyone else. You are all all sloppy!