Connect Remotely - Save Time and Money with Zoho Assist
Our world has already become a lot more virtual than we realize consciously. It moves quicker than ever with amazing capabilities. It doesn’t matter if the work scope is personal and professional, the world has become accustomed to the speed with so many devices connecting and engaging in ways that seem rather unbelievable.
Disruptive innovations happening almost every day enable human beings to think quickly, decide critically, and build strategically. We also expect more from one another and the businesses that we interact with every day. Today, we have resources that make us think about the next big thing and how we can save time, money, and energy with it.
With an increasing number of business models migrating to digital and virtual functionality, it is necessary to think of ways in which all the departments can function. Although some industries still require in-person interactions and engagement for production, so many backend and intelligent teams function remotely.
Businesses must start thinking about implementing software applications that allow teams to have efficient remote capabilities and this is right where Zoho Assist comes into play. Zoho Assist can help teams within a business to help customers remotely when it comes to getting back to operations. Companies can connect remotely and save time and money with Zoho Assist.
What is Zoho Assist?
To make this simple, Zoho Assist is a cloud-based instant remote support and unattended remote access software. It can help you support customers sitting at a distance by using web-based and on-demand remote support sessions.
You can set up unattended remote access and manage remote PCs, mobile devices, laptops, and servers seamlessly using Zoho Assist. Within a couple of seconds, you can establish a secure connection that offers your customers remote support solutions.
- Remote Support: Using Zoho Assist, it is possible to initiate an on-demand or a scheduled support session, manage your contacts with remote support in Zoho Assist and share your screen. You can get started today with this secure, highly rated, and affordable remote assistance software.
- Unattended Access: Zoho Assist allows you to easily configure, manage, troubleshoot and establish control over remote assets quickly with the help of an unattended remote access tool. You can easily set up computers for remote desktop connections with the help of bulk deployment options.
- Browser-Based Console: Zoho Assist also comes with a browser-based console that performs a wide range of actions such as adjusting the quality of the remote screen, transferring files between technicians and customers, performing remote power operations, chatting, and changing between monitors at remote ends.
- File Transfer: Zoho Assist also enables file transfer during a live session that helps you send updates, patches, or any types of files to the remote computer. This transfer is completely secure with SSL 256-bit AES encryption.
- Video and Voice Chat: Zoho Assist effectively helps you in connecting with your customers and also resolves problems quickly by getting in touch with your customers on a voice or video chat during a remote session.
- Rebooting and Reconnecting: The remote assistance tool allows technicians to help you reboot any remote desktop with a single click and reconnect to the session without losing any control.
- Multiple Monitor Support: You can navigate between any number of monitors connected to the remote computer using the remote access software. Zoho Assist comes with the capability of automatically detecting active monitors in use.
- Security: Zoho Assist is completely web-based and comes with no previous installations required at either end. You can quickly connect to any computer inside or outside the local network. This also helps in traversing major web proxies and firewalls. It is shielded with industry-standard security.
- Customizations: Zoho Assist also helps you add and manage your technicians effectively. You can easily rebrand your account, get comprehensive reports of the sessions and also maintain a brand identity. This can help in embedding a customer widget to your website for your customers for joining sessions easily.
- Integrations: Zoho Assist is easily integrated with leading Help Desk software such as Zoho Desk, G Suite, and Zendesk. These are some integrations that help you connect with remote customers quickly while making troubleshooting a lot easier.
A remote access software such as Zoho Assist can allow customer support technicians, technical support professionals, and IT admins to access remote devices effectively from wherever they are. With this remote access software, technicians can initiate an on-demand remote support session for remote accessing, troubleshooting, and configuring devices for unattended access at any time.
There are various remote support software options in the market offering many different features. Choosing the best option can be tricky and overwhelming. The best remote support IT software is always the option that allows on-demand remote support and unattended access. Make sure that you choose the option that contains strong safeguards for your data, customization options, and an extensive feature list that can help your team troubleshoot problems quickly.
Conclusion:
Remote support can be used by all organizations that either wish to connect with their customers or carry out internal operations. Zoho Assist can help you with remote accessing and controlling of remote systems any time it is required.
Without any need for the physical presence of a technician, all problems can be solved or the driver updates can be installed successfully. Zoho Assist also offers features such as screen sharing, multi-monitor navigation, text, audio and video chat, file transfer, session scheduling, etc.
I hope that you learned something new.
Cheers!
Abhi
(Seasoned Zoho Authorized and Certified Partner)
Feel free to contact me if you have any queries
Email: abhishek(@)encaptechno(dot)com
Call: +1-416-405-8185
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
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