WFH Tip : 8 Connect with website visitors and drive online sales with Zoho SalesIQ's live chat widget

WFH Tip : 8 Connect with website visitors and drive online sales with Zoho SalesIQ's live chat widget

Live chat on business websites can be more than just a platform for visitors landing on your website to chat with the operators of your organization. It lets visitors connect with you to know about the products/services that you offer, take your help in case of discrepancy or even make small talk. One of the most powerful features of Zoho SalesIQ is its live chat window that is stacked up with the most effective features to maximize your productivity. This post will focus on all the amazing features that the SalesIQ chat window has to offer and how they can revolutionize the productivity of your business on a daily basis.

  • Forms to help with data collection: Zoho SalesIQ's live chat window has been configured with forms that help you collect information about your visitors before they begin a chat with your operators. Visitors can also choose the department they want to connect with. This can be used later during follow-ups, to identify returning visitors on your website or in the process of lead generation.



  • Fully-equipped chat windows for lively conversations: Once they begin a chat, the SalesIQ chat window not only allows visitors to send plain text messages but also lets them communicate with emojis. Written language can sometimes be restrictive and so emojis give your visitors a chance to put feelings into words and liberate their chat language resulting in a relatively amicable experience.



  • They can also attach files and send screenshots or documents during a conversation. This saves them the time and trouble of typing lengthy descriptions. Not just this, but we have a lot more inside the chat window for you to explore.



  • Audio calls to keep complicated issues at bay: Complex issues always mean long and monotonous chat conversations. In order to eliminate this, Zoho SalesIQ's live chat widget offers your visitors the option of placing an audio call with your operators right from their chat window and get issues resolved at the blink of an eye. No external apps or phone numbers are required - all of this happens at the click of a button.



  • Screen sharing for real-time resolutions: If your visitors are still not satisfied at the end of an audio call and need more insight, they can initiate screen sharing sessions with your operators to give them a clearer picture of the issue that they are facing. This gives your operators a chance to look at the issue in live, understand it better and resolve it accordingly.



  • Zobots for assistance around the clock: Visitors can also hold up conversations with the Zobot in their chat window when your operators are not available or are busy with other chats at the moment. Here, visitors' chats are picked up by the Zobots and are addressed instantaneously even after business hours or during holidays. This way none of your visitors' chat go unanswered, no matter what.



  • Backed-up conversation history for reference: In the live chat window, visitors can look back at the conversations that they had with your operators. This helps in case they need answers to questions that have been previously answered or if they want to quote a part of a conversation to get an update.



  • Knowledge base for self-service: Sometimes, your visitors might not be in the mood to start a conversation about the issues that they are facing. They would rather look up the answer themselves. You can ease this process for them by categorizing the FAQs and common articles in your KB and giving them access to these right from their chat windows. This can reduce the time and effort for both your operators and website visitors - the former can read articles related articles and resolve issues themselves while the latter can take time to concentrate on complicated issues.



  • Feedback to make better and enhanced decisions: Would you not want to know what visitors think about their whole experience on your website after they have explored all these power-packed features? Visitors have the privilege of giving you feedback about their experiences on your website. This will keep you informed about what visitors think about your brand and what more they expect and help you make improvements accordingly.



Above all, you can customize the look and feel of the chat window to match your business website. Check it out right away!
For more information, check out our Help Documentation.

Regards,
Michelle


    Access your files securely from anywhere








                            Zoho Developer Community



                                Bootcamp
                                Community
                                Pricing
                                Webinars
                                What's New
                                Integrations
                                Contact Support
                                Contact Sales
                                  Zoho Survey Resources
                                    Features
                                    Survey Templates
                                    Integrations
                                    Community
                                    iOS Mobile Surveys
                                    Pricing
                                    Android Mobile Surveys
                                    Insurvey Blogs
                                    Insight Blogs
                                    Tips & Tricks





                                                Latest Feature Updates

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts




                                                      Zoho SalesIQ Resources


                                                            Manage your brands on social media
                                                            Access Zoho Social

                                                              Zoho Pagesense Resources


                                                                  Zoho TeamInbox Resources

                                                                    Zoho DataPrep Resources


                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner









                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ



                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                              • Recent Topics

                                                                                                              • Function #53: Transaction Level Profitability for Invoices

                                                                                                                Hello everyone, and welcome back to our series! We have previously provided custom functions for calculating the profitability of a quote and a sales order. There may be instances where the invoice may differ from its corresponding quote or sales order.

                                                                                                              • Payment Vouchers

                                                                                                                Is there any Payment Vouchers in Zoho? How can we create payment for non-trade vendors, i.e. professional fees, rent, and payment to commissioner income tax?

                                                                                                              • API in E-Invoice/GST portal

                                                                                                                Hi, Do I have to change the api in gst/e-invoice portal as I use zoho e books for my e-invoicing. If yes, please confirm the process.

                                                                                                              • When I click on PDF/PRINT it makes the invoice half size

                                                                                                                When I click PDF / Print for my invoice in Zoho Books, the generated PDF appears at half size — everything is scaled down, including the logo, text, and layout. The content does not fill the page as it should. Could someone advise what causes Zoho Books

                                                                                                              • Search by contain letter in a column

                                                                                                                Hello, everyone I need a filter function that searches by letter in a cell, and it should be a macro. To clarify further, if I have a column with several names and I chose a search cell and what I want is search by a single letter, for example, "a" then

                                                                                                              • Enrich your contact and company details automatically using the Data Enrichment topping

                                                                                                                Greetings, I hope you're all doing well. We're happy to announce the latest topping we've added to Bigin: The Data Enrichment topping, powered by WebAmigo. This topping helps you automatically enhance your contact and company records in Bigin. By leveraging

                                                                                                              • Easier onboarding for new users with stage descriptions

                                                                                                                Greetings, I hope all of you are doing well. We're happy to announce a recent enhancement we've made to Bigin. You can now add descriptions to the stages in your pipeline. Previously, when creating a pipeline, you could only add stages. With this update,

                                                                                                              • Zoho Books Invoices Templates

                                                                                                                It would be really helpful to have more advanced features to customise the invoice templates in Zoho Books. Especially I´m thinking of the spacing of the different parts of the invoice (Address line etc.). If you have a sender and receiver address in

                                                                                                              • Can add a colum to the left of the item in Zoho Books?

                                                                                                                I would need to add a column to the left of the item column in Books. When i create custom fields, i can only display them to the right of the item.

                                                                                                              • Verifying Zoho Mail Functionality After Switching DNS from Cloudflare to Hosting Provider

                                                                                                                I initially configured my domain's (https://roblaxmod.com/) email with Zoho Mail while using Cloudflare to manage my DNS records (MX, SPF, etc.). All services were working correctly. Recently, I have removed my site from Cloudflare and switched my domain's

                                                                                                              • AI Bot and Advanced Automation for WhatsApp

                                                                                                                Most small businesses "live" on WhatsApp, and while Bigin’s current integration is helpful, users need more automation to keep up with volume. We are requesting features based on our customer Feedbacks AI Bot: For auto-replying to FAQs. Keyword Triggers:

                                                                                                              • Improved Contact Sync flow in Google Integration with Zoho CRM

                                                                                                                Hello Everyone, Your contact sync in Google integration just got revamped! We have redesigned the sync process to give users more control over what data flows into Google and ensure that this data flows effortlessly between Zoho CRM and Google. With this

                                                                                                              • 2025 Ask the Experts sessions wrap-up : Key highlights from the experts

                                                                                                                Here is a rewind journey of our Ask the Experts (ATE) Sessions, where we brought you expert insights and practical best practices together in one place. This recap highlights the key takeaways, learnings, and best practices from all these sessions so

                                                                                                              • How to disable the edit option in subform

                                                                                                                How to disable the edit option in subform

                                                                                                              • Adding non-Indian billing address for my Zoho subscription

                                                                                                                Hey Need help with adding a non-Indian billing address for my Zoho subscription, trying to edit the address to my Singapore registered company. Won't let me change the country. Would appreciate the help. Regards, Rishabh

                                                                                                              • Move record from one custom module to another custom module

                                                                                                                Is it possible to create a button or custom field that will transfer a record from one custom module to another? I already have the 'Leads' module used for the Sr. Sales department, once the deal is closed they convert it to the 'Accounts' module. I would like to create a 'Convert' button for a custom module ('Locations') for the department that finds locations for each account. Once the location is secured, I want to move the record to another custom module called 'Secured Locations'. It's basically

                                                                                                              • Convert Lead Automation Trigger

                                                                                                                Currently, there is only a convert lead action available in workflow rules and blueprints. Also, there is a Convert Lead button available but it doesn't trigger any automations. Once the lead is converted to a Contact/Account the dataset that can be fetched

                                                                                                              • Notes Not Saving

                                                                                                                Hello,  My notes are continuously not saving.  I make sure to save them, I know the process to save them.  It is not operator error.  I go back into a Leads profile a while later and do not see the previous notes that I have made.  I then have to go back and do unnecessary research that would have been in the notes in the first place.  Not a good experience and it is frustrating.  Slows me down and makes me do unnecessary work.  Please resolve.   As a quick heads up, deleting cookies is not a fix

                                                                                                              • Integration between "Zoho Sprints Stories" and "Zoho Projects Tasks/Subtasks"

                                                                                                                We have two separate teams in our organization using Zoho for project management: The Development team uses Zoho Sprints and follows Agile/Scrum methodology. The Infrastructure team uses Zoho Projects for traditional task-based project management. In

                                                                                                              • Prefill form with CRM/Campaigns

                                                                                                                I created a form in zForms and created prefill fields. I added this to the CRM and selected the fields so when sending from the CRM, the form works great. However, I want to use the same form in Campaigns and I want it to pull the data from CRM (which

                                                                                                              • Triggering a campaign automation from a Form

                                                                                                                I used Forms to create a lead form that is accessed by a button on my website. The field information flows into the CRM. However, I am trying to figure out how to use Campaign automations to start a workflow (series of campaign emails) that is triggered

                                                                                                              • Name changed in settings for mailbox but still not changed when typed in To field

                                                                                                                In the email account secretary@ i have updaetd the new staff members details but the old members name still appears when I type secretary@ in the To field. I cant work out where Zoho is finding the old name from. I have deleted the browser cache. If I

                                                                                                              • Employee Appraisal Applicability - Why is Date of Joining Hard-Coded?

                                                                                                                In the new (to me, at least) Performance Appraisal Cycle wizard, it's possible to set criteria to determine for whom the appraisal process should apply. This makes sense on its face. However, one MUST use the Date of Joining criterion as a filter. Why

                                                                                                              • Formula fields

                                                                                                                Zoho People now supports formula fields. This post illustrates it. Formula fields are fields whose value is calculated instead of being entered by the user. Using this, number, decimal and date manipulations can be done. The value of this field could be numeric or date depending on the output of the formula. In date manipulations, the result will be given in milliseconds, which you can format as per you need. The operators we support are +, - , *, /. Formula fields get recalculated automatically

                                                                                                              • Copy paste from word document deletes random spaces

                                                                                                                Hello Dear Zoho Team, When copying from a word document into Notebook, often I face a problem of the program deleting random spaces between words, the document become terribly faulty, eventhough it is perfect in its original source document (and without

                                                                                                              • Is it possible to use module field filters via URL parameters?

                                                                                                                It would be really convenient if I could quickly link to a filter. For reference, this is the filter functionality I'm referring to: https://help.zoho.com/portal/en/kb/crm/customize-crm-account/advanced-filters/articles/advanced-filters For example: My

                                                                                                              • Transitioning FESCO Bill Project to Zoho Sheets and Integration Options

                                                                                                                Hello Zoho Support, I'm considering transitioning my FESCO bill project from Google Sheets to Zoho Sheets and wanted to know if there are integration options to seamlessly migrate our existing work. You can view our platform here, any guidance would be

                                                                                                              • Support for Custom Fonts in Zoho Recruit Career Site and Candidate Portal

                                                                                                                Dear Zoho Recruit Team, I hope you're doing well. We would like to request the ability to use custom fonts in the Zoho Recruit Career Site and Candidate Portal. Currently only the default fonts (Roboto, Lato, and Montserrat) are available. While these

                                                                                                              • Lightbox Pop-up form

                                                                                                                I would like to embed my form using the lightbox pop up. I don't want it to load automatically. I want it to load when some clicks the button. I can see this option, however when I use the "show pop-up launch button" on the website, the button automatically

                                                                                                              • Data Processing Basis

                                                                                                                Hi, Is there a way to automate the data processing for a candidate every time an application arrives from job boards, without requiring manual intervention? That is, to automatically acquire consent for data processing. I've seen a workflow that allows

                                                                                                              • Lightbox Pop-up form

                                                                                                                I would like to embed my form using the lightbox pop up. I don't want it to load automatically. I want it to load when some clicks the button. I can see this option, however when I use the "show pop-up launch button" on the website, the button automatically

                                                                                                              • Zoho CRM for Everyone's NextGen UI Gets an Upgrade

                                                                                                                Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everything

                                                                                                              • Customer Management: #5 Never Let the Customer Slip

                                                                                                                When Rahul started Knight's Watch Consulting, his focus was simple: deliver good work and keep clients happy. He offered one-time consulting projects, monthly advisory retainers and usage-based support for growing clients. Business was steady, and customers

                                                                                                              • 10GB Email Storage Limits in Zoho CRM

                                                                                                                We’ve had Zoho One for almost 5 years and have always synced our emails from Gmail via IMAP… As of late, we’ve run into issues with our emails not syncing, due to being over the 10GB storage cap… What’s very odd is that we haven’t changed a thing? I know

                                                                                                              • Zoho Projects Android and iOS app update: Mobile device permission based on user profiles

                                                                                                                Hello everyone! We have brought in support for mobile device permissions based on the user profiles which are configured in organization level. Administrators can now configure the permissions on the web app(projects.zoho.com) by following the steps mentioned

                                                                                                              • Zoho Projects Android and iOS app update: Timesheet module is now renamed as 'Time Logs', delete option has been renamed to 'Trash'.

                                                                                                                Hello everyone! We have now renamed the Timesheet module as Time Logs and the delete option as 'Trash' on the Zoho Projects Android and iOS app. Time Logs Android: Time Logs iOS: Trash option Android: Trash option iOS: Please update the app to the latest

                                                                                                              • Zoho Mail app update: Manage profile picture, Chinese (Traditional) language support

                                                                                                                Hello everyone! In the latest version (v3.1.9) of the Zoho Mail app update, we have brought in support to manage profile picture. You can now set/ modify the profile picture within the app. To add a new profile picture, please follow the below steps:

                                                                                                              • Reminders for Article Approval

                                                                                                                Is there a way to send reminders for approvers to review articles and approve/deny them? I'm not seeing that option anywhere.

                                                                                                              • To print Multiple delivery notes in batches

                                                                                                                In Zoho Books, we can print a Delivery Note from an Invoice using the Print Delivery Note option, but it is non-editable and always prints all line items from the invoice. Our requirement is to deliver invoiced items in batches and print delivery notes

                                                                                                              • Add Full-Screen Viewing for Quartz Recordings in the Client Interface

                                                                                                                Hi Zoho Team, We would like to request an enhancement to the Zoho Quartz client interface when viewing submitted recordings. Current Limitation: When viewing a Quartz recording from the client (user) interface, there is currently no option to switch the

                                                                                                              • Next Page