Hello,
In Zoho CRM, it's possible to see all email associate to contact and account.
But, the source of email must be, from CRM, from IMAP, From IMAP user XXX, from IMAP user YYY
It's difficult to see all interaction beteewen the customer, and all users.
You can't modify the screen to seen a simple view to see all email whatever the source or the origin of email or sender
Just a simple view :
Sender -> Destinataire -> Subject -> Statuts -> Date -> and origin/source
By default, show all transaction email associate with this contact or account. And after, you can add some filter, to filter by sender, destinataire, status, date, ...
thanks,