Convert to Org. external user not working?

Convert to Org. external user not working?

Hello,

There is an option in Zoho One admin to convert an external user to your organisation. When I click this the user gets an email to accept - but then they get an error saying they are already added to a Zoho One organisation. But they are added to OUR Zoho one organisation (as an external user). 

We now want them to be a full user instead of external. Without having to remove all their data and re-import it like emails etc. 

This is the purpose of this button right? Convert to Org?




How can I convert an external user to a full user without having to backup all their existing data and having to import it?

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