Hello,

1.) In Zoho CRM when I convert a Lead to a Contact, if the same email address exists in Contacts it doesn't seem to update a Multi Pick List field or any other info (eg. Surname), it just leaves the original Contact as it was. Is there a way to update the info, and in the case of Multi-pick list to add to it, so if they enquire twice about something different it would add both option to the List?

2.) In Zoho CRM when I Mass convert some Leads, it doesn't give me any notification at all if one of them already exists in Contacts (eg. same email). Is there a way to notify me?

I imagine this would be a fairly important feature to have, especially notifying when using Mass convert.

Thanks,

Kenneth