Copying Ticket Layouts to Different Departments / Help Centers
Does anyone have any suggestions or work arounds to this lack of functionality?
I have several help centers and departments. I have a layout that I want to have in multiple departments, but when I clone it, it only gives me the option to keep it in same department. The issue is I created several multi-select fields, have a ton of field dependencies and layout rules.
I have been told that I can not copy or clone this layout to another department. That means I have to completely recreate everything multiple times for other departments. I can't even bulk copy the lists, I have to re-key everything.
This is a real PITA and hopefully someone has some suggestions.
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