Coupon Codes and Cancelling Subscriptions
We have two Zoho One organizations, one we use for dev/testing. In Zoho Billing when we cancel a subscription, we are getting two different behaviors with regards to coupons. In one environment, the coupon is removed upon cancellation. In the other, the coupon remains on the cancelled subscription. I cannot figure out what the setting is that controls this. Both coupons were of exactly the same type %, unlimited redemption type (forever), etc. What controls this behavior?