Create a new ticket in Desk from CRM
I want to Create a new ticket in Desk when Stage is set to On-boarding in CRM and don't know the best way to do it.
First I created a Rule that will call createOnboardingTicket_Test
Then in the function I use this with my actual Organisation ID as ORGID
recordValue = {"Account Name":AccountName_arg,"Contact Name":ContactName_arg,"DealName":DealName_arg,"Classifications":"Onboarding"};
response = zoho.desk.create(ORGID,"tickets",recordValue);
info response;
and
I don't know if i'm going in the right direction. I am new to Zoho and any pointers would be greatly appreciated!
thanks