Hi Team,
We are facing internal server error while create ticket (Programmatically Adding Ticket) with subcategory. Kindly find the code snippet in below,
DeskNewTicketData ticketData = new DeskNewTicketData();
ticketData.setEmail(emailEditText.getText().toString());
ticketData.setContactName(fullNameEditText.getText().toString());
ticketData.setDepartmentId(deptID);
ticketData.setCategory(feedbackTypeTextView.getText().toString());
ticketData.setSubCategory(feedbackCategoryTextView.getText().toString());
ticketData.setSubject("Customer Feedback");
ticketData.setDescription(commentsEditText.getText().toString());BaseAndroidApp.deskInstance.addGuestTicket(ticketData, new DeskCallback.DeskAddGuestTicketCallback() {
@Override
public void onTicketAdded() {
Log.i("APITEST", "addGuestTicket success ");
}
@Override
public void onException(DeskException exception) {
Log.i("APITEST", "addGuestTicket exception "+exception.getErrorMsg());
}
});
FYR:https://www.zoho.com/desk/developers/asap/mobile-sdk/android/programmatically-adding-tickets.html#programmatically_adding_tickets