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25
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If there's a way to do this using Zoho CRM's built-in features, then this has eluded me!

I'm looking to create a workflow that automatically sends an email upon execution, and that email includes an attachment uploaded in a specific field.

Email templates have proven really useful to us, but it seems we can't find an easy way to support record-specific attachments - the only "attachments" option seems to be a universal one.

E.g. I have a module called "Clients" that stores info on each client. There's a field called "Client Transcript" where we upload a .pdf or .jpg of a transcript belonging that client. When our workflow triggers, we want an email template send out that fetches whatever PDF or JPG file was uploaded into this specific "Client Transcript" field.

25 users like this idea.
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19 more

Still no concrete update on a very basic feature most clients expect.

Hello Olivia,

Currently, we do not have any update on the timeline. Rest assured we are working on this. We will surely keep you posted here once we have any new news on this.

Stay tuned!

Hi! I’m also very interested on this! This feature will simplify our process very much! Please prioritize this since it makes no sense tu oppose files and not be able to share them straight from the platform.

Hello Genaro,

I understand your need for this feature. It's one of our top priorities, and we're actively working on it. While we don't have a timeline for its availability yet, we'll keep you informed as soon as it's ready.

Thank you for your patience and understanding!

  • 6 months ago

This makes sense. What is the timeline to launch this feature? We use Zoho for their innovation. We need to be able to attach PDFs to mass emails. Help us paying customers out here!!! ...or we will take our business elsewhere.

Hello,

At this moment we do not have an estimated timeline on the availability. But rest assured we are working on this. We will surely keep you posted here on any new news on this.

Request your patience and time in this regard!

  • 6 months ago

We are also waiting for this feature. ASAP please.

Hello Ben,

Thank you for adding your vote here. We will surely keep you posted here with an update.

Stay tuned!

  • 5 months ago

Come on Zoho - 16 years we have been seeing this all-to-simple/easy request!

Hello Cliff,

Thank you for sharing your interest in this feature. I completely understand how frustrating it can be when something you've been asking for takes a while. While it may seem straightforward, implementing new features or enhancements requires us to carefully consider various factors to ensure compatibility and avoid any disruption to the current architecture. 

I know it’s taking longer than expected, but our goal is to make sure that when this feature is released, it works seamlessly for everyone.

I truly appreciate your patience and understanding in this regard!

  • 5 months ago

I'm very interested in this update as well. Please prioritize. 

Hello Allan,

This is already in our high priority item. While we are already working on this, it is too early to commit any timeline on the availability. But, I am sure to keep you posted here on all the future updates.

Stay tuned!

  • 5 months ago

Surely after 3 years, this simple feature would have been implemented?  

Hello,

I understand how important this feature is for you. As mentioned this is already in our high priority and we are working on this. Due to few technical challenges, this will take a while but we will make sure to keep you posted here with an update.

Request your patience and time in this regard!

  • 5 months ago

Can you give an alternative solution for this while we are working for this.; for at least Zoho one users.
Also if possible while your working on it you can set a compressor once files are uploaded. - just a suggestion 
3 years is a bit tooo long wait for an implementation. 



Folks,

We are working to bring a better solution for this case. In the meantime, a possible workaround you can use is Custom Function.
With the custom function, you can pass the record ID to retrieve the record details, including files from the relevant file upload field. Once you have the files to be attached, you can send the email using either the Sendmail deluge function or invoke the CRM Send Mail API.

While this may not offer the full functionality of the final solution, it serves as an effective temporary option until the complete fix is available.

  • 2 months ago

Adding my vote here as well. Our business would also benefit from this feature very much.

Hello Krista,

Thank you for sharing your vote here. We will surely keep you posted here on all the updates here. Meanwhile, you can also try the workaround shared by Pheranda.

Stay tuned!

I'm also waiting for this function! It's very important for my business!

Hello Hubert,

Thank you for showing your interest on this functionality. We will surely keep you posted here once this is available. Meanwhile do try the workaround shared by Pheranda and do let us know if you are facing any further challenge.

Keep the feedback coming. Thanks for understanding!

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