Hi there - I'm just trying to work out how cases work and how the work on them might be assigned out...... here is our scenario
Person A enters a case - a client who has complained about a product.
Person A wants to assign the resolution of the case to person B
When I create a task on a case it seems to be automatically assigned to the case owner (i.e. the person who input it) and this doesn't seem to be changable. Is this correct? Is there a way to link a case to a task and assign it to someone else?
Cheers Fiona