Creating Widgets in Zoho SalesIQ using Webhooks
What are Widgets?
Widgets are user interfaces that can be built as a part of SalesIQ's platform to display information related to a conversation and also to do certain actions
They are basically used inside SalesIQ to display different categories of information right inside the live chat window to make your operators' jobs easier. These widgets can be created to display CRM, Desk, Salesforce and so many other integration data. This post will talk in detail about creating widgets using Webhooks
Why Webhooks?
With Webhooks, the customer does not have to learn Deluge, they can write the logic in their own server using the programming language that they are familiar with.
How can you create Widgets in Zoho SalesIQ using Webhooks?
To setup your bot building platform with Zobot via Webhook, follow the steps:
- Navigate to Settings > Widgets > Add and give a name for your widget.
- Choose a brand for which you want to create a widget.
- Then, choose the modules.
- Then, choose the platform to build your widget on - Webhooks
- Then, click Create Widget.
- Then, enter the URL that has to be invoked. You can generate the public key and secure your webhook.
- Then, click Save.
- You can preview your widget before you publish it in the Widget Preview window. You can choose the module of your choice and preview the widget.
- Once you are done, click Publish.
- You can also edit the URL, if required .
To learn more about Widgets, check out our Help Documentation.
Regards,
Michelle
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