Hi Zoho Support/Community,
I am new to Zoho and testing out the FREE version of Creator which
should allow up to 3 users.
(a) User 1: This is my account. Under User & Permission, it was
automatically assigned Manager (Role) and Administrator (Profile) when
I created this account. These can't be changed.
(b) User 2: Sent invite to this person via the "Share"
feature under Application Settings. Assigned same
Manager (Role) and Administrator
(Profile) as User 1. As a FREE user, I have a warning "
Warning!
All
your profiles are inactive. Kindly
Upgrade
to Enterprise Edition
to
use this feature.
" I understand that the Profile settings
are only available to paid users but your sign up page states
that I can add up to 3 users. At this stage, I am unable to even add 1.
(c) User 2 receives the invitation via email and signs
up to Soho successfully. They log in with their own username and
password successfully and taken to the Shared Apps screen. Double
clicking the shared application, it provides the following error message.
Please click here to login as a different user.
Click here to go to your Home Page.
User 2 is using their own company
email address (name@theirowncompanydomain.com.au) and not a Zoho,
Google, GoogleApps or Yahoo email address. It should be fine as I
too am using my own domain email address.
(d) I have found 4 similar posts referring to issues relating to
this however they are unclear or only appear to relate to paying
Enterprise versions of Creator.
(e) Understanding that "All profiles are inactive" with
the FREE version, I played around with the "Roles" settings
and "Advanced Sharing Settings" but still does not work. My
understanding is that I can share this application with up to 3 users
on the FREE account.
QUESTIONS
1) Can you advise whether my FREE Zoho Creator account should allow
up to 3 users to access the Creator Database?
2) If your answer is YES to question 1, can you advise what I need
to do to allow User 2 to gain access to my Database and Reports.
Looking forward to your guidance.
Regards,
Mike