Guys,

We're building out our Zoho One subscription and have started integrating CRM and Desk. 

In Desk, we have defined departments - let's say technical support and order entry. Clearly, tickets are very different from one another and handled by other people - but they are related to the same account in CRM.

it seems all tickets end up in the same related list in CRM. So - this gives me three questions.

1. Is there a way to create a related list by department to keep different type of tickets different from one another

2. If not, is there a way to filter the related list by department? I cannot seem to create my own views in the related list nor can I select DEPARTMENT as a column.

3. Is there a way to rename the related list from Zoho DESK to something else?

Thanks,

JV