CRM Potentials sync has bug

Why when I set up my CRM Potentials to sync with Zoho Reports I only get the account ID # not the true account name??
In the CRM set up I have Account Name checked but I do not see the Account Name in my synced data in Rpeorts. This is a bug...If the set up has Account Name selected then Account Name should come over in Reports. The work-around tech support gave me is very confusing and not working. I just need the Account Name to come over through the sync so I can run the correct report. Please help...