CRM w/ Google Apps Integration
We've integrated our google apps business account with the CRM so that when I send emails through the CRM it comes from my work email.
After sending the email it shows under a contact's profile in the Email section as "sent". However, how do I document a received email? It looks like it doesn't automatically populate in the same section area as "received". Also, I don't see a way to manually add an email.
Am I missing something?
TIA!