CRM Workflows ; Is or contains, line order etc...

CRM Workflows ; Is or contains, line order etc...

Pourriez-vous m'indiquer ou trouver des explications claires sur la façon de rédiger les workflows.
Je passe / PERDS  beaucoup de temps a essayer différentes formules mais certains résultats sont parfois contradictoires
Quelques questions :
Différence entre IS et Contains ? 
Si je n'indique pas une valeur dans la liste et que cette valeur est contenue dans l'enregistrement 
Dans quel ordre faut il poser les conditions ?
Action des virgules
Action des guillemets si on les applique  a un libellé,
Le libellé peut-il être sensible a la casse ?

Correspondance des ET∕OU SAUF avec
IS/contains dans le ligne 1  puis OU
Is/contains dans la ligne 2 puis ∕ET 
Isnot/DoesntContaint dans la ligne 3 
Est-ce la même chose que 
Isnot/DoesntContaint dans la ligne 1 puis ET
IS/contains dans le ligne 2  puis OU 
Is/contains dans la ligne 3

Merci pour vos précisions 

    Zoho Marketing Automation
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