Cross-tab reports

Cross-tab reports

I am trying to create a cross-tab report. 
I read that it's possible for a matrix question (just not the dropdown) but I can't seem to get it to work. 
https://help.zoho.com/portal/en/kb/survey/reports/cross-tab-report/articles/cross-tab-report
The matrix question is not showing as available in the rows sections for the cross-tab selection.  Was this option removed? Or how do I do it? 

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