Hello everyone,

We're here with an exciting enhancement for forecast categories— now add up to two additional custom categories for your open deals. Let's get into the details! 

Deals are categorized into three types, Open, Closed won, and Closed lost. The various stages that follow in between, from opening a deal to qualification, negotiations, discounts, and ultimately closing the deal, are all captured using the stage field in the Deals module.

To capture additional details on the deal status, and the possibilities of the deal closure, we have the forecast category picklist. Currently, for open deals a user can set a forecast category as follows:

Additionally, for closed deals,

This categorization of deals also helps while setting forecast targets, users can see the various deal amounts in the different stages to decide whether to include them in the forecast.

Now, apart from the three options for open deals, businesses may want more options to describe their deal status, as well as want to rename the values to suit their business better.

For example, let's say in your business once a deal is in pipeline, you pitch your product or service to the customer, and you want to consider such deals with a separate category other than pipeline. However, the deal is not strong enough to consider as a best case. You can now create a category Launch for such deals where the customer is contacted and the solution has been pitched to them.

You can find the two additional options for the forecast category picklist once you edit it in the deals layout. You can name them as per your business requirements, change the color of the picklist values, as well as remove them if not necessary.

Where can you find the custom forecast categories?
The custom forecast categories along with the existing system-defined categories will be shown to users in the following places.