Another problem with ZOHO. If you create a custom formula field, which in my case was age in days, and the user completes the record process through a blue print, which is what you want employees to do, then the formula field does not work. This makes ABSOLUTELY NO SENSE AT ALL.
Another poorly planned feature that becomes useless. I want to report on my records to know whats going on, cannot do that if you use blue print. Whole purpose of blueprint is to have people follow proper work flow orders, but if you want the benefits of custom formula fields, you have to hope that your people just use the right process and abandon the blueprint which was the entire reason WHY YOU GOT THE CRM TO BEGIN WITH.
It feels like every time you think this system might finally provide something of value, you realize that due to some limitation it will not work unless you do X Y Z work around and utilize a process that makes no sense.