Custom Function to Check Status of Ticket

Custom Function to Check Status of Ticket

I want to send a daily email notification to the ticket owner based upon the status of the ticket.

What seems like the best way to go about this is to use the Schedules section on Zoho Desk. But I cant just associate a condition and a notification with the schedule I have to create a custom function.

How do I check the status of a ticket in a custom function, is that possible? If so, what environment variable am I looking for?

Is there an easier way to achieve what I am looking for?

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