| Anil Kumar |
| May I know which field are you concerned about. |
| Check box or date field |
| 3:20 PMbrendon |
| Text Fields at the moment are the only ones not working |
| not sure how much I have used of others |
| Sorry TextArae |
| 3:21 PMAnil Kumar |
| Are you sure, ? |
| 3:21 PMbrendon |
| TextArea |
| check box still works |
| 3:22 PMAnil Kumar |
| ok, Could you check and tell me how many fields in each of these data types have you created in tasks. (Text, Pick List, Multi-select Pick List, Email, Phone, Text Area, URL, and Auto Number) |
| 3:22 PMbrendon |
| picklist works |
| apart from the default ones? |
| 3:22 PMAnil Kumar |
| yes |
| forget about the standard fields. Don't count them |
| 3:24 PMbrendon |
| 26 |
| under tasks |
| havent touched events and calls yet |
| might be out by one or two |
| sorry 23 |
| 3:25 PMAnil Kumar |
| Can I have a look at it over the remote session |
| 3:25 PMbrendon |
| sure |
| 3:26 PMAnil Kumar |
| Sent you an email please check |
| 3:26 PMbrendon |
| ok |
| only used once here |
| but need more text area mostly |
| i should be under still with text area |
| unless event and call have some already |
| but i havent customised call and events yet |
| 3:51 PMAnil Kumar |
| Ok |
| I have a question now. |
| Would you be using the content of these text area fields in any other actions like criteria in workflow, Reports, custom views and Sorting etc.? |
| 3:53 PMbrendon |
| yes |
| one of the main reasons for all the custom fields |
| not workflow but for reports yes |
| 3:59 PMAnil Kumar |
| Sorry for the delay Brendon, |
| I was in a discussion with our product team about this matter. |
| 4:00 PMbrendon |
| ok |
| 4:01 PMAnil Kumar |
| I was asking is there any plan in the list to increase or any possibility for now atleast to increase it up to the required level. Unfortunatley had no luck on that. |
| But I was told that we have plan of increasing the overall limit in the future. |
| 4:02 PMbrendon |
| but I have not used up String fields (Text, Pick List, Multi-select Pick List, Email, Phone, Text Area, URL, and Auto Number) |
| I count only 23 used |
| 4:03 PMAnil Kumar |
| Yes, among the string type fields. there is a limit of 10 per module certainly for text area field |
| Due to various technical reasons. |
| 4:04 PMbrendon |
| but the website say 60 per module for string fields |
| not 10 |
| 4:05 PMAnil Kumar |
| Yes I apologize for not having that specified. I have asked our internal team to update that in online docs. |
| 4:05 PMbrendon |
| so the website is wrong? |
| https://www.zoho.com/crm/help/erutaef321.html#custom-fields |
| If this gets out it is major negative press for Zoho. I would suggest fixing this. |
| not changing the online docs |
| 23 is way off 60 |
| 4:15 PMAnil Kumar |
| Give me a few minutes please |
| 4:15 PMbrendon |
| ok |
| 4:22 PMAnil Kumar |
| Thanks for waiting. |
| 4:22 PMbrendon |
| no problem |
| 4:23 PMAnil Kumar |
| yes, we missed out the note about the Text Area field limit in help doc. |
| But we will update it shortly. I have just went ahead and spoke with the concerned person. |
| 4:24 PMbrendon |
| what should it say |
| looks clear to me |
| 4:24 PMAnil Kumar |
| Sure |
| 4:25 PMbrendon |
| doesnt look like anything misssing just looks incorrect |
| what is missing? |
| String fields (Text, Pick List, Multi-select Pick List, Email, Phone, Text Area, URL, and Auto Number) |
| 60 |
| 4:25 PMAnil Kumar |
| A note about the limit of Text Area per module. |
| 4:26 PMbrendon |
| but its there under String Fields. it says Text Area - 60 |
| not missing at all |
| 4:26 PMAnil Kumar |
| Yes it will be corrected in while we update it |
| 4:27 PMbrendon |
| so will there not be a limit of 23 fields not 60 |
| now be a limit* |
| 4:27 PMAnil Kumar |
| It still remains the same other than Text Area. |
| 4:27 PMbrendon |
| or text area will will be seperate |
| why can it just be fixed? |
| 4:28 PMAnil Kumar |
| Text area will be separate. |
| 4:28 PMbrendon |
| im sure it is not a technical issue just development time |
| I still need more text area |
| what can be done? |
| 4:29 PMAnil Kumar |
| As I already mentioned, the Text Area field has been limited a long back due to technical reasons. |
| 4:29 PMbrendon |
| what is hte technical reason? |
| i dont understand why |
| 4:32 PMAnil Kumar |
| If you write an email to support@zohocrm.com with a detailed requirement with the Text Area field. We will take that forward to our product team to analyze the possibilities to provide you more fields than the limit. Howverm, we can't assure that, because it is based on the outcome of the analysis. |
| 4:33 PMbrendon |
| Analysis of what? effort |
| how many peopel complain? |
| or that it should have been done properly |
|