Welcome to Portal

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Welcome to Zoho Cares

Bienvenido a Soporte de Zoho

Search our knowledge base, ask the community or submit a request.

You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme. 

Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green and Maroon or pick your own color by selecting the Custom option. 

Customer Support Portal Theme

To keep it simple, you are provided with a demo window of the portal to have a look at the changes as and when they are effected. The demo window is also provided with marked up areas for easy reference while changing the colors. 

You can learn more about this feature at this  link

We would like to know your feedback on this feature. Please drop us a comment here or connect with us on  Twitter  a nd  Facebook

1 user likes this announcement.
14 Replies
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The page background f3f0eb is there a way to change it to white ffffff?

Thanks

David Swanson
FDIS Global
www.ccfdis.com

  • 13 years ago

Dear David, you can customize the background (from  F3F0EB to FFFFFF) of the Customer Portal by editing the Body color in the Customer Portal Settings. To change the page background in Zoho Support, please Goto > Setup > Customer Portal Setings > Customer Portal Theme. Hope this answered you question. Please get back to me if you face any difficulty in setting up the colors for your portal. Thanks. 


-Siddharth 
Team Zoho Support 

  • 11 years ago

Hi Zoho Support Team,


Are there any other plans on improving the theming and display options for the customer portal?

I notice that your customer portal and solutions page is very nice but that service does not extend to your clients.....shame :-(

Michael

  • 11 years ago

@Michael,


Sorry for the delay in getting back to your post. 

We are actually working on various improvements in the look and feel of the application including the customer portal and they will be released one after the other in the upcoming months. We are yet to reach the final stages to disclose a ETA for these improvements. 

So please bear with us for the time being. 


Sincerely,

Lawrence
Technical Support Engineer I Zoho Cares

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Hi, I followed the following steps: 
Goto > Setup > Customer Portal Setings > Customer Portal Theme.

There is no option for the "Customer Portal Theme" 

Could you help me fix it please ?

Regards
Deepak 

@amforma,


The above post was quite outdated, the setup interface has been modified since then. In the current interface the customer portal color themes are located  "Setup > Customer Portal > Portal Customization > Customize > Colors"

You can try the above location and let us know if you need any help. 


Sincerely, 
Lawrence | Zoho Desk

  • 7 years ago

How can you change the colors / font for the automatically generated login page? @lawrence



Lawrence or anyone at ZOHO

We just set up CRM and DESK. We are wondering if the header, colors and customization of the Portal (home) can be changed? Our logo doesnt look good against the default blue and we cant seem to change it. Is this page at all customizable.

Please let us know.

  • 5 years ago

Hi, How can I change the color and theme of customer portal home?

  • 5 years ago

Hi Maruf,

We do have 4 new help centre themes(screenshot attached) in beta as of now. Please register for the help centre themes beta using this link. You can also email us at support[at]zohodesk[dot]com if you've any queries. 




Regards,
Ash

I have just connected our support desk to zoho Desk.
We seem to have the default blue portal them and I can not see how to change it.
the following seems out of date as is not appearing in our Setup options
Setup > Customer Portal > Portal Customization > Customize > Colors" .

  • 3 years ago

Help Center themes are available only in the paid editions of Zoho Desk, Scott. You can switch the same under Setup > Channels > Help Center > Help Center Customisation > Themes.




Regards,
Ash | Zoho Desk

Hi, I am trying to customize the color scheme, but there is no option to customize the icons. I need the search bar magnifying glass icon, the ticket icon, and the knowledge base icon to match the color scheme.

Hi

,

In the Helpcenter Customization page (check out the screenshot you attached):

1. Go to CSS.
2. Add the code below and change the color code to whatever you need.

.SearchContainer__searchIcon,
.AppContainer__backToTop,
.Button__footerBtn:hover,
.LoginDetail__profileBtn {
    background: #006fcf;
}
.commonStyle__zt3BrandFill {
    fill: #006fcf;
    color: #006fcf;
}

Give it a try and let us know how it works out!

Cheers,  
Shivani | Zoho Desk

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