Custom Views, Labels, and Color-Coding in Zoho Desk

I've come across a custom view feature in other ticket management software that I would like to ask be implemented in Desk as it would fit quite nicely with Desk's fluid interface. Basically, it allows users to create custom "queue" views based on whatever filters they prefer (e.g., time assigned, certain selections in custom fields) and then assign label colors to specific kinds of tickets so they can easily sort/navigate the queue.

Rather than trying to describe this further, I'll provide a quick illustration of what this would look like if it were implemented in Zoho Desk (see attached screenshots):

Suppose a business has a custom field in all tickets that corresponds to a field in Zoho CRM for a contact's geographic location in the United States (West, Mid-West, East). An administrator could configure a custom view for the business that would sort tickets according to these three categorizations and differentiate the tickets according to which section of the country the contact's custom field lists with labels that are yellow corresponding to the West, Blue to the Mid-West, and green to the East. These can be sorted alphabetically or manually sorted by simply dragging boxes for the corresponding labels around in a new screen in the Sort menu in a manner that is similar to how users can rearrange custom fields in the Settings now.

If they wanted to, they could also set it up so that tickets were split into three sections with headings along with the color-coding. These could then be "sorted" by simply using a hotkey (or menu button) that activates a "Move" mode and dragging the sections around.

This could then be applied to all sorts of custom fields or even default fields such as Assignee (or Urgency) so users could quickly see their own and others' queues.

Having a feature like this enables users to customize their ticket interfaces to fit their specific use-cases and workflows in such a way that they will be able to function far more efficiently than before. Rather than having to read through all of the listed tickets, they could simply identify where they need to devote their attention or gather information about the tickets in the queue by perusing the colored labels.

Thank you for taking the time to read this.

France ZUGs

Sticky Posts
Edit and Delete options in Comments
A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important one today: edit & delete ticket comments . You'll find both these options right next to the comment you made. By default, comment authors can edit their comments while administrators can edit all comments. Likewise, comment authors
Announcing the New and Improved Article Editor
KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it. We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
Zoho Support: Automate your way to Productivity using Time based Actions
To avoid pitfalls in customer support leading to lower customer satisfaction, longer response cycles, increased support cost, automation and productivity improvements become a must have. In this endeavor we at Zoho Support have bolstered the existing automation options with Time bases Actions and Macros. Time based actions are used to monitor your help-desk for pre-defined actions every one hour. So the next time when you see a massive pile-up of tickets in your help-desk queue, don't fret. Setup
Customize Colors of your Customer Self Service Portal
You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme. Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green
TLS v1.2 Upgrade for Zoho Desk
Keeping your data safe is our top priority. With that goal in mind, Zoho Desk will be discontinuing support for browsers, APIs, and Plugins with old protocols including TLS v1.0 and v1.1. Going forward, we will only support TLS version 1.2. Here's why this is happening. Older versions of TLS don't meet security standards anymore. They have certain vulnerabilities without any viable solutions and are being replaced with a set of more secure protocols. According to PCI standards, TLS 1.2 is the most