Could you please clarify how Customer Happiness Rating works in Zoho Desk when we have multiple departments, each representing a different client with separate email addresses?
We need to ensure that Customer Happiness/CSAT information from one client or department cannot be exposed to another client or department.
Specifically:
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Can the Customer Happiness widget be configured separately per department/client?
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Can email notifications for new ratings be restricted to the relevant department/client only?
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Can we configure workflows so that a rating from Client A is only visible/notified to Client A's designated users, and the same for Client B?
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Is there any possibility that the Happiness Rating widget, reports, notifications, or aggregated ratings could expose information from another department/client?
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What would Zoho recommend as the safest configuration for maintaining complete separation between clients?