Customer Happiness Rating

Customer Happiness Rating

Could you please clarify how Customer Happiness Rating works in Zoho Desk when we have multiple departments, each representing a different client with separate email addresses?

We need to ensure that Customer Happiness/CSAT information from one client or department cannot be exposed to another client or department.

Specifically:

  • Can the Customer Happiness widget be configured separately per department/client?
  • Can email notifications for new ratings be restricted to the relevant department/client only?
  • Can we configure workflows so that a rating from Client A is only visible/notified to Client A's designated users, and the same for Client B?
  • Is there any possibility that the Happiness Rating widget, reports, notifications, or aggregated ratings could expose information from another department/client?
  • What would Zoho recommend as the safest configuration for maintaining complete separation between clients?