When customers send in an email ticket their customer details get filled in automatically. However, their names dont seem to autopopulate correctly. I.e. with an email such as john.smith@gmail.com the customer name gets filled in so that the surname is only populated with john smith but the first name is left blank. This is causing issues when using placeholders in templates and we would like to use first names when replying. Is this the intended way or can this be changed?

Thanks