Helpful Haptics:

In case if agents accidentally close tickets or mark them as spam while picking them up, Zoho Desk now supports haptic feedback to these gestures. You will immediately know what gesture the app is picking up, even if you didn’t intend to conduct that action.

For your choice of language:

With iOS13, we now have the option to set a language just for the app irrespective of the language set in the mobile device. You can do so by going on to Desk app settings > Language > select the language of your choice.