Customizable Call Layouts
Hi Guys,
we use Sipgate as Phone Provider and everthing runs well, but we need urgently the ability to customize the phone pop up box!
Story:
As a Sales Representative I want to document my CALL RESULT [DROP DOWN] (e.g. Desisicion Maker not reached, Meeting scheduled, Later interested, Not convinced......)
As a Sales Manager I want to undestand where my Sales Reps have issues, for that I need a clear report (Stackable Bar Chart) about the CALL RESULTS, because a free text field is not reliable (e.g. DCM not reached vs. Desicion Maker not avaiable, the rep can type in evertything).
To create this report we need a drop down field, better a customizable PHONE POP UP LAYOUT.
Benefits:
Desicision Maker Calls vs. Not Desisicion Maker Calls
Better understanding about the success rates
Thanks!
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