Last week , we released an update to the Data Sharing settings in Zoho Desk. Data sharing is used to organize data (Tickets, Accounts, Contacts etc.,) accessibility between Agents based on the Role hierarchy that is configured by the administrator. This recent update enables you to make use of this feature based on your Teams configuration as well. We consider this could be a major change for accounts having both these configurations (Teams & Data Sharing) in place. 

We request you to go through this help document for better understanding of how the Data Sharing alongside Teams will impact your internal data sharing structure. 

If you have any questions, please write to “support@zohodesk.com”