• US
  
• Europe
  
• India
  
• Australia
  
• China
  

Migration process

• The Super Admin or an Admin of the Docs account must send an email to support@zohodocs.com with the preferred datacenter details.
  
• Once we have the requirements, we will ask you for your preferred date for migration.
  
• Our migration team will initiate your migration on the preferred date.
  
• Once all your data is migrated, we will ask you to check and confirm that everything has been migrated successfully.
  
• ​If there are any failures in the migration, you can report to us, and we will try to migrate them again.
  

Note:

• The Super Admin or an Admin who initiates the migration will be our point of contact for all migration-related activities and issues.
  
• During migration, any changes made in the source datacenter (for example, the US) will not be migrated to the destination datacenter (for example, Europe).
  
• To migrate data, a new mirror account will be created temporarily in the destination datacenter. Once all the data is migrated, accounts will be swapped.
  

What's migrated

What's not migrated

• Comments
  
• Tags
  
• Tasks 
  
• Check in/out status
  
• Activities
  
• Access stats
  
• Settings
  
• Password Policies
  
• Brand logo
  

• Engagement Insights
  
• Ignored words
  
• Schedules Mail Merge/Sign/Fillable jobs
  
• Document Thumbnails
  

• Audit trail
  
• @mentions in comments
  
• Custom functions
  
• Linked spreadsheet
  
• Linked external data
  
• Chat history
  
• Zapier/Zoho Flow integrations
  

Important things to know