I recently migrated users to our Zoho CRM Plus account. It was my intention that not all users included in the migration were going to be considered "active". The users that should be active & have received an invite have indicated that they did not. When I attempt locate and select the resend invite option via the Zoho admin panel it has randomly assigned users from the migration as "active" when in fact the users, not allowing me to deactivate and activate the correct users. How do I classify the users correctly?
Also, the users shown as "active" with Zoho CRM permissions in the admin panel are not the same as the users listed as "active" in the Zoho Crm- User Details. Shouldn't those match?
Thank you in advance for any assistance,
Emily A.