Declined chat - no option to pick up

Declined chat - no option to pick up

As a supervisor, if I decline an active chat, I should still have an option to pickup a chat at anytime. 

On a current chat transfer from a bot - after a decline, there is no option to pickup the chat or join the conversation and thus the chat will just sit there. 

I have attached a screen shot below of what it looks like after I decline an incomming chat transfer. 







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