Hi,
Can someone help me? I have accidentally introduced a lot of duplicated Contacts to my Zoho CRM. I did a backup of the whole database and downloaded it into Excel. There were about 10,500 contacts. I then ran a deduplication in Excel of the Contact records selecting for First Name, Last Name and Account ID. This has produced a CSV file of about 7,000 contacts, which I inspected and which found does not have any duplicate contact names.
Now, how do I remove the existing Contact records from Zoho and import the deduplicated spreadsheet instead? I think if I do that I will have succesfully removed the duplicate contacts.
Anyone able to help?
William