On the website version, as the contact's company is being entered we see this:

Much like Google it begins to predict the name of the client, prompting users to select the existing one where applicable. The fact that this does not happen in Outlook or the mobile apps means we are getting duplicate entries. To make it worse, the only effective way to deduplicate by partial client name is going into the the entry and clicking 'Find & Merge Duplicates' - this one at a time deduplication is time consuming.

Please can this issue be escalated to the development team?

Kind regards,

Miri