Delay in Email Delivery on Zoho Inbox Compared to MS Outlook using IMAP Office 365

Delay in Email Delivery on Zoho Inbox Compared to MS Outlook using IMAP Office 365

Hello,

I'm experiencing an issue with email delivery delays in my Zoho TeamInbox when compared to Microsoft Outlook. Both accounts are set up using the IMAP protocol.

Detailed Description:

Email Account Setup:
I have set up my email account to be accessed through both Zoho TeamInbox and MS Outlook, both using IMAP

Observation:
When I receive emails, I've noticed that there's a delay in delivery to my Zoho TeamInbox compared to MS Outlook, even though they're both syncing the same account. The average range of delay comes from 1minute to 5mins.

Frequency:
This delay is consistent and has been happening since we started setting up the Zoho TeamInbox.

Troubleshooting Steps Taken:
I have ensured that my IMAP settings are correctly configured for both email services.
I have tried accessing my Zoho email from different devices and networks, but the delay persists.

I understand that email delivery times can vary due to several factors, but I found it concerning since MS Outlook, using the same protocol, doesn't exhibit this delay. I appreciate your help in diagnosing and resolving this issue.

Thank you for your assistance.

      Zoho Developer Community








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