hi there,
I'm wondering what methods users have adopted to managed 'old contacts' It is probable that Contacts will degrade overtime (people change roles at clients/ opportunities lost).
So what does everyone do with these? We have a method for deleting/removing suspects. However the rich history often associated with a Contact requires a different approach.
I was thinking to create a picklist on 'Status' that included 'Dormant Contact' / These can be filtered out of reports/views but not deleted.
Welcome any good ideas on this.