Deleting files from dropbox while using Projects Doc Sync
Our firm is using Zoho Projects and we have a current project with a large project team and client team using the client portal, we have setup subfolders within the Documents section of the project, and then i wanted to use the Dropbox sync integration so all of the files that are being uploaded by the client users will download to our office desktops. That part is working great as far as i can tell.
Where we are having the issue is with deleting files. Somehow in setting up the sync some files were in the folders that should not have been, it appears as if dropbox uploaded them into these folders that are being synced so they showed up in the Project Documents folder in Zoho. I didn't want them there so i just sent into dropbox and moved them back out of the synced folders and into the appropriate folders where they were before, (its very odd when i setup the sync these 3 files were copied from other folders and dropped in, but this is not the issue) the issues is that when i moved them out of the synced folders in dropbox they never "deleted" in the Zoho Project Documents folder online where my client would be able to see them. I read through some of the forums and saw a similar problem with the sync working from Zoho to Dropbox but not the inverse and they said pause the folder sync and then restart it. When i did this, because the documents that i did not want in there were still online in the Project Docs, it just re-synced them back to dropbox and added another copy of them to my dropbox.
Is this a bug that the sync is only one way. I waited about an hour just to see fi it was a time delay or something like that, but the sync from Zoho to Dropbox is really quick. I need help with this issue. We have other documents in these folders that i need to move into subfolders and i was planning to do that in Dropbox but if this is not working i dont think it would update the files to be moved into the subfolder i am telling it. PLEASE HELP!! My client wants to use the Dropbox integration on their end too, but i need to figure out the solution to this problem before i give them access to do that.
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