// Fetch the ticket record using the passed workflow argument

ticketDetails = zoho.desk.getRecordById(812118909,"tickets",ticketId);

// 2. Extract standard and custom fields (Handle null values carefully)

subject = ifnull(ticketDetails.get("subject"),"No Subject");

description = ifnull(ticketDetails.get("description"),"No Description");

// For custom fields, use the custom field API name structure

BusinessImpact = ifnull(ticketDetails.get("cf").get("cf_business_impact"),"");

StepsReproduce = ifnull(ticketDetails.get("cf").get("cf_steps_to_reproduce"),"");

ProductorModule = ifnull(ticketDetails.get("cf").get("cf_product_module"),"");

Version = ifnull(ticketDetails.get("cf").get("cf_version"),"");

FirstOccurence = ifnull(ticketDetails.get("cf").get("cf_date_of_1st_occurrence_other_related_case_numbers"),"");

AnyRecentChanges = ifnull(ticketDetails.get("cf").get("cf_any_recent_changes"),"");

PermissionsValidated = ifnull(ticketDetails.get("cf").get("cf_permissions_validated"),"");

ConfigurationReviewed = ifnull(ticketDetails.get("cf").get("cf_configuration_reviewed"),"");

LogsReviewed = ifnull(ticketDetails.get("cf").get("cf_logs_reviewed"),"");

DocumentationSearched = ifnull(ticketDetails.get("cf").get("cf_documentation_searched"),"");

KnownIssuesReviewed = ifnull(ticketDetails.get("cf").get("cf_known_issues_reviewed"),"");

ConnectivityVerified = ifnull(ticketDetails.get("cf").get("cf_services_connectivity_verified"),"");

LogsAttached = ifnull(ticketDetails.get("cf").get("cf_logs_attached"),"");

ScreenshotsAttached = ifnull(ticketDetails.get("cf").get("cf_screenshots_attached"),"");

// 3. Concatenate fields into a single structured note block

combinedNote = "--- CONSOLIDATED TICKET DATA ---" + "\n" + "Subject: " + subject + "\n" + "Description: " + description + "\n" + "Business Impact: " + BusinessImpact + "\n" + "Steps to Reproduce: " + StepsReproduce + "\n" + "Product or Module: " + ProductorModule + "\n" + "Version: " + Version + "\n" + "First Occurence: " + FirstOccurence + "\n" + "Any Recent Changes: " + AnyRecentChanges + "\n" + "Permissions Validated: " + PermissionsValidated + "\n" + "Configuration Reviewed: " + ConfigurationReviewed + "\n" + "Logs Reviewed: " + LogsReviewed + "\n" + "Documentation Searched: " + DocumentationSearched + "\n" + "Known Issues Reviewed: " + KnownIssuesReviewed + "\n" + "Connectivity Verified: " + ConnectivityVerified + "\n" + "Logs Attached: " + LogsAttached + "\n" + "Screenshots Attached: " + ScreenshotsAttached;

// 4. Build the map payload for the comment

// Set "isPublic" to "false" to keep it as an internal agent note, or "true" for a public comment

commentPayload = Map();

commentPayload.put("content",combinedNote);

commentPayload.put("isPublic","false");

// 5. Use invokeurl to post the note to the ticket via API

response = invokeurl

[