Dear Customers,

We're glad to connect with you yet again. Activities module split into Calls, Meetings, and Tasks modules was released to all customers by Jan 2022. Customers who signed up Zoho CRM before that release would have the Activities module along with Calls, Meetings and Tasks modules. Now, we are going to deprecate the Activities module by Feb 28, 2024. We'd like to reiterate the multitude of benefits of using the Tasks, Meetings and Calls modules individually over the Activities module. 

The previous set up posed hindrance in materializing a few enhancements planned for the Calls, Meeting and Tasks modules. By having them as individual modules, we will be able to address those technical difficulties and rollout the enhancements at the earliest.

Calls, meetings and tasks have their own unique functions and do not have any fields in common amongst them. When you apply a filter operation or add columns in the list view, there is no common fields amongst the tasks, meetings and calls so the operations are performed standalone. For example, when you apply a filter with task fields, only the task will be displayed—not meetings or calls. So having unrelated tasks, meetings and calls in the Activities module does not have any meaningful operations. The sheer variety of fields and functions unique to each other makes activities module ineffective for practical use and also stands complex in giving new enhancements. 

Due to the uniqueness of tasks, meetings and calls, we are unable to operate them in the same module. But, Zoho CRM understands that there are places where it's necessary to display them all together, like the open activities, closed activities related lists and Calendar. So in Zoho CRM, you can still see calls, meetings, and tasks from one place wherever necessary. Overall, we would like to retell that the need to see them together as a module is not necessary as there is no real use case.

The inclusion of the calls, meetings, and tasks module has the following benefits:

The deprecation of the Activities module will take place by February 28, 2024. We hope you have enough time to move your operations and configurations from the Activities module to the new modules. Zoho CRM will display a banner to remind you of the deprecation of the Activities module until deprecation. This banner will be displayed until the deprecation. Alongside this banner, we plan to show an alert message for all components linked to the Activities module that are slated for deprecation.This alert message aims to facilitate straightforward identification of the components affected by the deprecation.

The banner will display the list of modules that will be affected by the deprecation of the Activities module, which are as follows:

Clicking on these hyperlinked modules will redirect you to the corresponding modules, where you can manually transfer content to the Tasks, Meetings, or Calls modules, accordingly. 

Apart from the banner, a small alert pop-up will also be displayed for all components associated with the Activities module.