Deprecating the isInvoiced and isBillable query parameters
If you offer paid support to your customers, it is important to track the time your agents spend on resolving tickets. Zoho Desk provides a time tracking capability and the option to create billable time entries. Besides, by integrating your Zoho Desk portal with Zoho Invoice, you can also create invoices and send them to customers from within Zoho Desk.
You can view the time your agents spent on each ticket, under the Time Entry tab on the ticket detail page. All this while, this tab contained three filters: Total Time Spent, Total Billable Hours, and Total Non-Billable Hours. We are now introducing a filter that displays time entries that are already invoiced - Total Invoiced Hours.
As a result, this new addition also impacts APIs related to time entries for all relevant modules: Tickets, Contacts, Accounts, Agents, Calls, Events, and Tasks. Here's what's going to change.
Time entry-related APIs have two main Boolean query parameters: isBillable and isInvoiced. The responses to time entry APIs vary, depending on the combination of values passed for these query parameters.
Both these parameters will be deprecated and the filtering capability will be made possible through a new query parameter called billStatus (string type). This new parameter will support three values: billable, nonBillable, and billed, to match the filters available in the Zoho Desk UI.
The isBillable and isInvoiced parameters will be removed by the 22nd of August, 2020. We request you to review your API-based tools and tweak their code where necessary, to accommodate this change.
For any questions and clarifications, contact support@zohodesk.com.
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