Hi,

How are desktop notifications - also known as browser notifications - handled by Zoho Desk?

I have staff who are not agents, but high-level, and they want to receive desktop notifications only when a ticket is assigned to them. They are not interested in email notifications. There is no separate option for desktop notifications that I can see. How can we ensure that they receive such alerts? We tested and they didn't receive it, even though the option to do so is enabled in their browser (i.e. *.zoho.com is not blocked.)

Many thanks!