I have set up a domain and paid for 20 users. I want them all to use Zoho Mail and also they will be able to access Zoho CRM and ZohoProjects which I have also bought (the highest service).
It is really difficult to get my users onto both Mail/CRM! I invite them, they receive an email and they are asked to login with a password - but this is the first time they have seen anything to do with Zoho - how do they know what there password is? Very stupid. That is question one.
Question two. Remarkably two of my 20 people have managed to get in but they are confused (I think clicking "forgot password" helped although they never had a password to forget in the first place). The system seems to have created a user name for them - do we sign in with a user name or an email address? Or both? Or either? Do we have a choice?
Question 3. During this confusing process they email me and I have to grant them a Zoho email so they can have a Mail Account - is this necessary?
All very confusing - please help.
Simon