We have the round robin assignment active, and would like certain ticket types to be left unassigned in the queue.

The tickets to be excluded are based on sub classification type, and when setting up the target it appears we can only have the ticket assign to a team or an agent, but not to unassigned.

We can set up a direct assignment target that allows the ticket to stay in unassigned, but it doesn't seem to work. Can a direct assignment target be active alongside a round robin, and if so which one is executed first?