I just want to chime in as I am introducing more clients to Zoho FSM. 

When I see terminology like "Product", or "Service" as it relates to what is going to be maintained, it give me pause.

Most of my clients are maintaining their own facility.  In other words, they are using a Field Service Maintenance app for servicing only one customer - themselves - and their own internal equipment.

In addition - the assets they are fixing/maintaining are not "products" they sell, but equipment they have internally.

I would like to know where zoho is headed with this application because things can get a bit tricky down the road if this product is really going to only focus on the servicing and repair of sold products.  The flow can be different, terminology can be different, and features can be different - all requiring 'hacks' to make it work for internal requirements.

Just trying to avoid buyers remorse down the road.

Thanks for any clarity you can provide.