We were told that Zoho CRM Plus had tight integration with Zoom Phone - the ability to route incoming calls from Zoom with SalesIQ to a member of either our sales or support team. We have the integration between Zoom Phone and Zoho SalesIQ working, but it does nothing more than show the incoming call popup on the screen. It does not put the call into a queue or log the call in any way. You can't answer the call from Zoho or route it to the appropriate person. If you answer the call from Zoom, Zoho does not show that the call was answered. Once the call is ended, it doesn't show up in the Zoho call logs, and there is no way to map customer information in the CRM or Desk. Big disappointment.